FAQs
WHAT IS TELEHEALTH?
WHAT IS KITIKA?
WHAT ARE THE PRODUCT FEATURES OF KITIKA?
- Unlimited medical consultations with licensed Filipino doctors and nurses.
- 24/7 access to medical professionals through our website and mobile application.
- Treatment plan
- E-Prescription
- E-Laboratory Request
- Medical Certification (provided with Doctor’s discretion)
- Access to Medicine Delivery
WHAT IS A TREATMENT PLAN?
HOW TO AVAIL KITIKA’S MEDICAL SERVICES?
WHAT ARE THE SUBSCRIPTION PLANS AVAILABLE?
WHO CAN SUBSCRIBE TO KITIKA’S SUBSCRIPTION PLANS?
CAN YOU UPGRADE YOUR PLAN WITHIN DURATION OF YOUR CURRENT SUBSCRIPTION?
DOES KITIKA OFFER CORPORATE RATES?
HOW TO SUBSCRIBE FOR A KITIKA ACCOUNT?
You can subscribe through our website or through the Kitika Mobile Application.
For the Website:
Go to www.kitika.com
Create an account by clicking the “Sign-up” button on the upper right corner.
Provide the necessary information.
Click the “SUBSCRIBE” button and select the plan of your choice.
For the Kitika Mobile Application:
Download the app here:
For Apple Users: https://apple.co/2TYyGFB (temporarily unavailable)
For Android Users: https://bit.ly/2TWvkTE
Click the “Create an account” button at the bottom of the screen.
Provide the necessary information.
Click the “SUBSCRIBE” button and select the plan of your choice.
WHAT ARE THE PAYMENT METHODS?
- PayPal
- LYKA
- BDO Online Transfer
- GCASH
- PayMaya
HOW TO CONSULT A DOCTOR?
- Chat – Allows you chat with our doctor should you prefer a non-voice, non-face-to-face consultation
- Call – Talk to a doctor through our hotline at (02) 8802-5555
- Callback Request – Want us to call you instead? Use the Callback Request feature and our medical team will be in touch with you through the channel of your choice:
- Phone call to your landline or mobile number
- Viber Call
- Viber Video Call
ARE E-PRESCRIPTIONS ACCEPTED IN PHARMACIES?
KITIKA SPECIALIST CONSULTATION
What are the features when consulting with a Specialist?
- Patient’s Dashboard
- Automated Appointment Scheduling
- Search & Filter Feature
- Consultation Records
- In-web Video Conferencing
- E-prescriptions
- Lab Requests
- Medical Certification
- Access to Medicine Delivery
- Payment Gateways
APPOINTMENT SCHEDULING
How can I schedule an appointment with a Specialist?
- Create an account on our website, https://myaccount.kitika.com/registration.
- After registering, update your profile information and medical history. We recommend that you upload a profile photo. This will help the doctors in verifying your identification.
- Click on the “Consult a Specialist” button underneath your profile photo.
- You may find your preferred Specialist by utilizing the search and filter feature:
- Type in the Doctor’s Name
- Select a specialization
- Click the “Search” button. You will see a list of doctors on the right side of your screen who matched your search criteria.
- Select your preferred Specialist Doctor and click on the “View Details” button.
- Tick the “Schedule Appointment” box and choose your desired date of consultation.
- Click the “Submit” button.
- A pop-up display will appear informing you that a professional fee will be charged to your account. Kindly note that Upon payment, the scheduled appointment is considered final. Cancellation of confirmed appointments is non-refundable.
- Click the “Proceed” button.
- You will be directed to the payments tab. Settle the payment by selecting your preferred payment option from the drop down menu.
- Follow the instructions stated on the payment confirmation.
- Once paid, you will be redirected to the “Appointment Tab”. You will see here your booked appointment/s.
CONSULTATION PROCESS
How do I begin the consultation with my chosen Specialist?
- On the date of your appointment, click the “Consult” button to notify the doctor that you are ready to take the appointment.
- Your chosen Specialist will be in touch with you shortly to begin the consultation.
How will I know if the doctor is online?
How will I know if the doctor is online?
What can I expect during the online consultation?
You will be asked to fill-in your personal information and medical history when you register an account with Kitika. This information will help doctors to know more about you and your health condition. Please note that all your information will be kept confidential.
The Specialist Doctor will conduct an assessment by asking you relevant questions pertaining to your health. Once done, the doctor will provide you with a Treatment Plan, E-prescription, Lab Requests and Medical Certificate if deemed necessary. All these will be sent to the registered email and will be accessible on your account profile.
Where can I see my consultation records?
Can I contact a Specialist Doctor for life-threatening or emergency cases?
PAYMENTS
What are the payment options available to you?
Can I apply for Senior or PWD Discounts?
Are you accredited by HMO providers ?
How much are the professional fees of the Specialists? Is it covered in the Kitika Subscription?
Will I be notified how much the professional fees are before proceeding with the payment?
RESCHEDULING AND CANCELLATION
Is it possible to cancel my scheduled appointment?
Cancellation of appointments are allowed 24-hours before the scheduled appointment. Cancellations done after 24-hours are non-refundable.
If I cancel my appointment 24-hours before the scheduled appointment, will I be able to refund my payment?
Refunds are subject to approval. Kindly state your reason for cancellation or refund request. Please contact our support team at [email protected].
Can I reschedule my appointment?
To reschedule, follow these instructions:
- Log-in to your Kitika account.
- Click the “Consultations” tab on the left side of the screen.
- Select the appointment you wish to reschedule and click the “Reschedule” button.
- Choose a new schedule and click “Submit”.
Note: Rescheduling is only applicable to the chosen Specialist. You can no longer change to a different Specialist as this has been pre-paid already.
What if the Doctor did not show-up to our scheduled appointment?
There’s a grace period of 30-minutes for doctors because they might have to attend to emergency cases. If after 30-minutes, the Doctor is not able to attend to the appointment, you will be receiving an email notification informing you that your consultation is INCOMPLETE. You will be prompted to reschedule your appointment with the same Specialist.